Cancellations and Returns
What is Basecamp’s cancellation policy?
Once you have placed your order, you may cancel the same by calling our customer care executive as long as the product(s) has not been dispatched from our warehouse. In such a case, the money deducted from your card will be returned to you within 7-10 working days from the date of cancellation. However, if you decide to cancel your order once the product(s) has been dispatched from our warehouse we will treat the order as successful. In such a case you may return the product. On receiving it back, your order value will be credited to your account in the form of Basecamp credits.
What is Basecamp’s return policy?
Basecamp shall only accept the return of a product in case of a manufacturing defect.
How long will the return process take?
In case you wish to return a product due to a manufacturing defect, you may contact us at our customer care number and we will arrange for a reverse pick up within 7 working days from your registered delivery address.
How will I receive my refund?
Basecamp shall offer you the option to replace your damaged product with the exact same product. However, if you wish, an amount equivalent to your order value shall be credited to your Basecamp account in the form of Basecamp credits, which you may redeem at any point of time within 1 year from the date of refund.
How long will the refund process take?
The money equivalent to your order value shall be credited to your Basecamp account in the form of Basecamp credits within 7-10 working days after your damaged product has been picked up from your registered address.
How do I return a product?
If you wish to return a product due to a manufacturing defect, kindly contact our customer care executives at our customer care helpline. They will be happy to assist you with your request.
What guarantee do the products offered on basecamp.in come with?
Apart from Victorinox, Maglite and Go Travel, no other brand available on basecamp.in carries any warranty on its purchase. For further details on warranties and guarantee, kindly call at our customer care number.